SHIPPING
| STANDARD SHIPPING |
| Lotte De Young offers a flat rate shipping fee of $10 to all AUS customers. Typical delivery takes 3-5 working days for standard shipping. Locations outside capital cities and major regional centres may require an extra working day for delivery. Very remote locations will take longer. All items shipped VIA AUSTRALIA POST. We are not responsible for lost/damaged parcels. |
| EXPRESS SHIPPING |
| Lotte de Young offers a flat rate express shipping fee of $15 to all AUS customers. Orders placed before 12pm Mon-Fri AEST on in-stock items will be shipped the same day. Typical delivery takes 1-2 working days. Remote locations will take longer. We are not responsible for lost/damaged parcels. |
| FREE SHIPPING |
| All AUS orders over $150 qualify for FREE standard shipping. Typical delivery takes 3-5 working days for standard shipping. Locations outside capital cities and major regional centres may require an extra working day for delivery. Very remote locations will take longer. All items shipped VIA AUSTRALIA POST. We are not responsible for lost/damaged parcels. |
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INTERNATIONAL SHIPPING For all International shipping queries please email: care@lottedeyoung.com |
| NEW ZEALAND |
| Lotte De Young offers a flat rate standard shipping fee of $30AUD to all NZ customers. Orders placed before 12pm Mon-Fri AEST on in-stock items will be shipped the same day. Typical delivery takes 10 + working days. Remote locations will take longer. We are not responsible for lost/damaged parcels. |
| UK |
| Lotte De Young offers a flat rate standard shipping fee of $40AUD to all UK customers. Orders placed before 12pm Mon-Fri AEST on in-stock items will be shipped the same day. Typical delivery takes 10+ working days. Remote locations will take longer. We are not responsible for lost/damaged parcels. |
| USA |
| Lotte De Young offers a flat rate standard shipping fee of $40AUD to all US customers. Orders placed before 12pm Mon-Fri AEST on in-stock items will be shipped the same day. Typical delivery takes 10+ working days. Remote locations will take longer. We are not responsible for lost/damaged parcels. |
| ALL ORDERS |
| Orders placed over the weekend or on public holidays will be shipped on the next business day. If a product happens to be unavailable at the time of your online purchase, we will contact you via email to notify you of its expectant date. |
| You, the customer, reserve the right to omit that product from your total order. Lotte De Young will credit your method of payment to reflect the correct price of the unavailable product. |
| IN STORE PICK-UP /CLICK & COLLECT |
| This service is Not available at present. We are looking for the perfect location and will let our customers know once this option is available. |
| PRE-ORDERS |
| Preordered item(s) will be dispatched once they arrive at Lotte De Young. |
| Please refer to the description of the item on our website to see the approximate delivery window. Please keep in mind the date provided is an estimated date and the item may arrive earlier or later than anticipated. |
| All items ordered together will be held and shipped together once the pre-ordered item(s) is available. If you require items that are not on pre-order to be shipped earlier, please place separate orders. |
| Please take care when processing your order as all pre-orders are final – no additional items can be added to the order and order cannot be cancelled or edited before delivery. |
| DISCOUNT CODES |
| Only one discount code can be used per order. If you have an existing code during a promotion period, only one can be used - so it is up to you to decide which one to use. |
| If you forget to use the code when you order, we are unable to refund/credit the difference to you. |
| Discount codes cannot be honoured outside their given time frame. |